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Hoopla FAQ

Users with library cards that have the Rogers Free Library logo on them. These card numbers start with 22299…

If you regularly use our library but have a card that does not start with our prefix and would like to change it, new cards are $1 at the main circulation desk. If you currently use a card from another library to access their services, this will disrupt your use of their library-specific resources.

  • Click “Sign Up” above, go to https://www.hoopladigital.com/register, or download the app on the Apple App Store or Google Play Store.
  • Click “Let’s Go!”.
  • Search for “Rogers Free Library” or type in the zip code “02809”. Select “Rogers Free Library”. Then click “Next”.
  • Type in your library card number. Then type in your PIN. Then click “Next”.
  • Type in your email address. Then type in a secure password. Then select “Agree”.
  • Click “Get Started”.

You can borrow up to 4 titles per month. Borrows reset at midnight between the last day and first day of the next month.

If you don’t use your 4 borrows before month-end, the unused will NOT carry over. The following month you will still only have 4.

One month out of every quarter, hoopla will offer you “Bonus Borrows”, this is content that will not count towards your borrow limits. When available, your hoopla home page will show promotions and recommendations labeled as “Bonus Borrows”.

Unfortunately, due to the rising cost of titles on hoopla, Rogers Free Library has decided to set a budget limit on the cumulative cost of borrows per day. When the limit is reached each day by all of the RFL patrons who borrow, the limit will show up. This limit should reset at midnight to allow for more borrows on the next day.

Unfortunately, due to the rising cost of titles on hoopla, Rogers Free Library has decided to remove access to any Movies and TV shows that cost too much per each movie or episode. We do still offer full access to stream all the Movies and TV provided on our Kanopy service.

Yes, renew options appear 24 hours before your title would return automatically.

Renewing a title will use one of your remaining borrows for the month.

hoopla Kids Mode is an experience designed especially for kids up to age 12. Juvenile cards do NOT come with “Kids Mode” automatically turned on. You must, as a parent, log in and make that change for your child’s account.

  • After logging in, click “KIDS off” on the top right corner.
  • If you would like for your child to be unable to turn off Kids mode, select the check-box next to “Require a pin to unlock Kids Mode”. Type in a PIN that you will remember.
  • If you would like to turn it on just for a little while on your own account, skip the step above.
  • Click “Turn On”.
  • Navigate back home by clicking the “hoopla” logo on the top left, or start browsing the kids section in the search bar.

To return to the full selection of titles:

  • Click “KIDS on” on the top right corner.
  • If you created a PIN, type it into the box. Then click “turn off”.
  • If you did not create a pin, simply click “turn off”.

Library cards expire every 3 years regardless of usage or lack of usage. You must renew it with a Library Assistant at either the Main Circulation Desk or the Children’s Room Desk.

If your library card is not expired, it is possible that your PIN is invalid. Please either reset your PIN using our Online Public Access Catalog (OPAC) at rogersfreelibrary.oslri.net/MyAccount/EmailResetPin, or call the library at 401-253-6948 to receive a PIN reset email.

  • Select “Browse” on your computer or, in the app, select a format (Audiobooks, Comics, eBooks, Movies, Music, Television, or BingePasses) that you would like to explore. You can also search for a specific title by clicking on the Search box or magnifying glass and typing in your title(s)/keyword.
  • To borrow a title, click on the title and then click the Borrow button. Your borrowed titles can be played right after borrowing, and found under the My hoopla tab for viewing/listening. Enjoy your selected titles!
  • Borrowed titles will be automatically returned when your lending period is over.

The hoopla Digital mobile app can be found in the App Store on your iOS device (this includes both iPads and iPhones). Search for “hoopla Digital” to find and download the app.

Click here to download on the Apple App store

The hoopla Digital mobile app can be found in the Play Store on your Android device. They support most devices running Android 6.0 and above.

Click here to get it on the Google Play store

hoopla Digital content is compatible with 7” and 8.9” Kindle Fire HDX tablets. To install hoopla on your Kindle Fire, download the hoopla app through the Amazon Appstore on your tablet.

Click here for the app available at Amazon App Store

hoopla supports Apple TV, Fire TV, and Roku for an enhanced viewing and listening experience. To install, visit the app store on your device & install, deliver, or add the app.

You can also cast your borrowed TV and movies using Airplay, Android TV, or Chromecast.

Questions?

Click below for help troubleshooting.

Text image that reads, "community support of the Friends of Rogers Free Library makes this and many other library programs possible. Learn how you can help." Clicking on it takes you to the Friends' website.

Due to staging for the upcoming construction, the library will be unable to:

1. Accommodate quiet study room and conference room bookings, effective September 21.

2. Receive material donations of any kind (i.e. books, movies, etc.), effective immediately.

We apologize for the inconvenience this may cause.

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